{"id":203,"date":"2023-02-01T14:33:45","date_gmt":"2023-02-01T13:33:45","guid":{"rendered":"http:\/\/webfactory-odealim.fr\/?page_id=203"},"modified":"2023-11-21T14:18:55","modified_gmt":"2023-11-21T13:18:55","slug":"203-2","status":"publish","type":"page","link":"https:\/\/jbl-courtage.fr\/index.php\/203-2\/","title":{"rendered":"En cas de r\u00e9clamation"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.19.5&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 class=\"p1\"><span class=\"s1\">Traitement des\u00a0R\u00e9clamations<\/span><\/h2>\n<p>Le cabinet JBL Courtage et ses collaborateurs s\u2019engagent \u00e0 vous offrir le meilleur service possible \u00e0 tout moment. Si toutefois vous veniez \u00e0 ne pas \u00eatre satisfait(e), nous vous invitons \u00e0 nous en faire part sans attendre.<\/p>\n<p>&nbsp;<\/p>\n<p>Toute r\u00e9clamation est \u00e0 nous adresser aux coordonn\u00e9es suivantes\u00a0:<\/p>\n<p>&nbsp;<\/p>\n<p>JBL Courtage<\/p>\n<p>Service de traitement des r\u00e9clamations<\/p>\n<p>44 rue de Gigant<\/p>\n<p>44100 NANTES<\/p>\n<p>&nbsp;<\/p>\n<p>Vous pouvez \u00e9galement nous solliciter par mail \u00e0 <a href=\"mailto:adb@jbl-courtage.fr\">adb@jbl-courtage.fr<\/a> (en sp\u00e9cifiant dans l\u2019objet : \u00ab\u00a0RECLAMATION + objet du mail\u00a0\u00bb) ou par t\u00e9l\u00e9phone au 02 85 67 00 02.<\/p>\n<p>&nbsp;<\/p>\n<p>Nous nous engageons \u00e0\u00a0:<\/p>\n<ul>\n<li>Accuser r\u00e9ception de votre r\u00e9clamation dans un d\u00e9lai maximum de dix (10) jours ouvrables \u00e0 compter de son envoi<\/li>\n<li>Apporter une r\u00e9ponse (positive ou n\u00e9gative) dans un d\u00e9lai de deux (2) mois suivant l\u2019envoi de votre r\u00e9clamation, sauf survenance de circonstances particuli\u00e8res d\u00fbment justifi\u00e9es. Si tel est le cas, une information vous sera communiqu\u00e9e en ce sens.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Si vous estimez que la r\u00e9ponse qui vous a \u00e9t\u00e9 apport\u00e9e n\u2019est toujours pas satisfaisante, sans pr\u00e9judice des autres voies de recours l\u00e9gales \u00e0 votre disposition, vous pouvez saisir le M\u00e9diateur comp\u00e9tent.<\/p>\n<p>&nbsp;<\/p>\n<p>Lorsque la demande concerne la distribution ou le conseil apport\u00e9, il s\u2019agit du M\u00e9diateur de l\u2019Assurance. <\/p>\n<p>Vous avez la possibilit\u00e9 de saisir la m\u00e9diation :<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>soit par internet : <a href=\"https:\/\/formulaire.mediation-assurance.org\">https:\/\/formulaire.mediation-assurance.org<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Vous pouvez via cette adresse acc\u00e9der directement au formulaire en ligne pour d\u00e9poser votre demande et documents associ\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>soit par voie postale en envoyant votre demande \u00e0 l\u2019adresse :<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>M\u00e9diation de l\u2019Assurance<\/p>\n<p>TSA 50110<\/p>\n<p>75441 PARIS CEDEX 09<\/p>\n<p>&nbsp;<\/p>\n<p>Pour tous les autres domaines, le M\u00e9diateur varie selon l\u2019organisme d\u2019assurance. Nous vous invitons \u00e0 vous reporter aux Conditions G\u00e9n\u00e9rales de votre contrat.<\/p>\n<p>&nbsp;<\/p>\n<p>Le M\u00e9diateur, personnalit\u00e9 ext\u00e9rieure \u00e0 JBL Courtage rend son avis en toute ind\u00e9pendance. Il ne peut \u00eatre saisi qu\u2019apr\u00e8s \u00e9puisement des voies de recours amiables aupr\u00e8s du cabinet JBL Courtage et avant l\u2019ouverture de toute action en justice. Une fois l\u2019avis du M\u00e9diateur rendu, si un d\u00e9saccord persiste, le recours \u00e0 une action en justice reste toujours possible. Toutes contestations \u00e9ventuelles \u00e0 d\u00e9faut d\u2019accord amiable sont de la comp\u00e9tence des tribunaux civils fran\u00e7ais.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p class=\"p2\"><em>La derni\u00e8re mise \u00e0 jour de cette rubrique figure en date du 15\/11\/2023.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Traitement des\u00a0R\u00e9clamations Le cabinet JBL Courtage et ses collaborateurs s\u2019engagent \u00e0 vous offrir le meilleur service possible \u00e0 tout moment. Si toutefois vous veniez \u00e0 ne pas \u00eatre satisfait(e), nous vous invitons \u00e0 nous en faire part sans attendre. &nbsp; Toute r\u00e9clamation est \u00e0 nous adresser aux coordonn\u00e9es suivantes\u00a0: &nbsp; JBL Courtage Service de traitement [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-203","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>En cas de r\u00e9clamation - JBL Courtage<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jbl-courtage.fr\/index.php\/203-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"En cas de r\u00e9clamation - JBL Courtage\" \/>\n<meta property=\"og:description\" content=\"Traitement des\u00a0R\u00e9clamations Le cabinet JBL Courtage et ses collaborateurs s\u2019engagent \u00e0 vous offrir le meilleur service possible \u00e0 tout moment. 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